Blog Post 2-4-12

The Jason Bourne Syndrome: Handling Difficult People Who Are Task-Oriented Decision Maker

There are a lot of different people in this world. However, based on the DISC Communications model, there are only four basic communication styles. When it comes to handling difficult people, understanding these styles is beneficial.

In the January 9, 2012 Management-Issues article, “Dealing with Difficult People,” writer Bob Bobinski discusses the four different DISC styles and relates them to different well-known celebrities and characters.

One character in particular, action-hero Jason Bourne, is described as being someone who is focused on tasks and who makes quick decisions in the face of risk. People like Bourne may act or speak without thinking, be impatient, and interrupt without listening. They are known as “dominant” in the DISC model. They want to dominate any problem they encounter.

As Bobinski puts it, “They prefer you stick to business when talking with them, leaving personal chit chat for later. They also prefer brevity, as they don't like dealing with details. When talking with them, be brief, get to what needs to be done, and then move along.”

For people who prefer to build relationships and talk things out, the dominant style may be a bit off-putting. These differences may result in conflict.

However, understanding individual communication styles can greatly benefit work teams. By better understanding someone’s communication style, you can improve communication and interaction. DISC provides a way of recognizing styles in order to improve communication and assist team members in working together.

Handling difficult people doesn’t need to be…well, difficult. The DISC Communication model is just one of the many tools we use to help you target and develop your team members’ strengths, whether you have a whole team of Jason Bournes or a mix of styles.

Let us show you how to help your team work together better.