List of Services

Workshops

Communication

High Impact Communication – Learn to speak with conviction, confidence and courage
High Impact Writing – Write with clarity, conciseness and impact
Interpersonal Communication – Our ability to communicate well, to listen and be heard is at the heart of most organizational success. Gain the communication tools necessary to take your organization to the next level.
Conflict Resolution – Manage conflict in a productive and healthy manner
Emotional Intelligence - Gain insight and practical tools in emotional intelligence for enhanced professional and personal effectiveness

Leadership Development

Leading by Example – Align your values, vision and style to lead well
Leading Change – Understand what your employees experience and how to confidently lead them through change
Leader as Mentor – Bring out the best in those you lead
Leader as Communicator – Create your message of leadership, hone your presentation skills and boost your interpersonal communications
Leading in a Diverse World – Thrive in a culturally diverse and fully inclusive workplace while gaining a competitive advantage
Leadership Development Programs – Provide comprehensive, customized leadership programs for new supervisors, mid-level managers, and senior managers

Navigating Change

Change Management for Employees - Experience a successful change initiative with increased employee engagement
Change Management for Leaders – Understand what your employees experience and how to navigate them through changing times

Getting Results

Building Your Team– Unite your team, unleash its potential and plan the next steps
Consulting Workshop –Become a trusted advisor to your internal & external customers
Performance Management Series – Turn performance appraisals and feedback into proactive, productive tools for employee success and organizational results
• Courageous Decision-Making – Gain skills to make the toughest decisions – those that put your values in conflict
• Time, Email and Priority Management – Successfully manage email, paper, electronic files and time.
Project Management – Enhance your team’s project management skills to improve performance and meet customer needs.
• Collaboration For Enhanced Effectiveness- Transition your relationship with outside stakeholder groups to an open, adaptable, equal partnership operating with visible mutual respect and cooperation

Diversity and Inclusion

Introduction to Diversity and Inclusion – Understand what diversity and inclusion are and why they are critical to mission accomplishment
Leadership Team Awareness Workshop – Raise senior leader awareness of personnel dynamics and incorporate participants’ personal and professional experiences in solving organizational issues, beginning with how values and prejudices are formed and acted out
Creating a Culture of Inclusion – Explore the socialization process and how we bring our socialization to work. Develop a communications plan that supports an inclusive workplace culture
Micro Messaging – Increase awareness of micro-inequities in the workplace and develop and practice skills to help minimize their impact
• Examining Individual and Cultural Bias – Learn and practice tools for managing unconscious bias and determine appropriate reaction/ responses to diversity issues
Communicating Across the Generation Gap – Build and practice dialogue skills relevant to all four distinct generations currently in the workplace

Telework and Virtual Teams

Making Telework Work for you and Your Organization: An Introductory Workshop for Supervisors and Employees
Leading in a Telework Environment: A Workshop for Managers and Supervisors
The Heart of Effective Telework: Clear Goals and Expectations
Efficiency, Productivity, and Time Management
Conducting Virtual Meetings

Customer Service

CARE Customer Service – for front-line supervisors and employees
• Building Win-Win Customer Solutions – how to satisfy seemingly conflicting priorities between employees and customers, internal and external
Customer Service as a Strategic Advantage – for leaders examining their customer service as a competitive advantage. A big-picture look at addressing customer needs