Press Release

CI International Helps GSA Launch New Performance Appraisal System


Littleton, CO - October 2005 - CI International, one of the nation’s top training and consulting firms, recently trained over 850 General Service Administration (GSA) managers in how to conduct effective performance appraisal sessions with their associates. The unique training module, developed and delivered by CI professionals, was identified by over 99% of participants as being essential for all leaders, with 81% identifying it as “very essential.”

The training will help GSA incorporate their new Associate Performance Plan and Appraisal System (APPAS) into the fabric of the organization. Through APPAS, GSA managers can better identify individual performance objectives, track progress against those objectives, and provide performance feedback. The training, one of four performance appraisal modules developed by CI, was focused on providing effective end-of-year performance feedback. Additional modules cover such topics as creating performance standards, providing on-going performance feedback, and determining appropriate rewards/recognition.

“People tend to think of performance appraisals as an administrative burden. In fact, they are clearly a leadership responsibility owned by each supervisor,” said John McCann, CI Leadership Program Manager. “Research has shown that over 80% of performance issues can be resolved when associates are provided two things: clear goals and effective feedback. Done well, performance appraisal systems address both these issues.”

Incorporating proven leadership and communications tools with an understanding of GSA’s culture ensured the training’s success. “We know our clients’ needs because we listen. While the leadership principles we teach may be universal, they have to be uniquely adapted to each organization,” said Jon Hassinger, CI President. “This training gives GSA managers new tools to achieve success and helps put their new performance appraisal system to work for them and their organization. We look forward to continuing to work with GSA in this arena, as well as assisting other government agencies as they address performance management issues.”