Press Release 4-8-11

Washington, DC (April, 2011) CI International has won a BPA to provide customer service training, facilitation and consulting services to all federal agencies. CI, a leading organizational consulting, training, and executive coaching firm in the federal marketplace, was awarded this prime contract by GSA’s University for People (U4P). “Fostering a culture of delighting and retaining customers produces many positive benefits for an organization,” explains said Jon Hassinger, President of CI International. “Retaining customers through excellent customer service facilitates growth, indirectly and directly, by sustaining healthier customer relationships, and by attracting new customers from word-of-mouth referrals. Our training approach to customer service enables the entire organization to focus on more proactive opportunities and contributes to improved staff morale, motivation and increased productivity.”