Customer Service Audit

For many organizations, success is measured by customer satisfaction. Being able to measure and quantify customer satisfaction levels and having meaningful data on which to base improvements is an integral part of an overall customer satisfaction strategy.

CI International’s Customer Service Audit is designed to find out what service areas are important to customers and how your organization can improve its performance in those areas.

Our Approach

  • Establish a business purpose
  • Prepare an effective design
  • Provide administration
  • Analyze surveys
  • Report and integrate the results

Customer Service Audits are conducted through web-based surveys, focus groups and/or individual interviews. Results are analyzed and recommendations are made as to where you should focus your efforts and resources.

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